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<p><span style="color: rgb(0, 0, 255);"><u><strong><span style="font-family: Verdana;"><span style="font-size: small;">Chandra Shubh Yatra Co. Pvt. Limited,</span></span></strong></u></span></p>
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<p><span style="font-family: Verdana; "><span style="font-size: 10pt; "><o:p><span style="font-family: Verdana;"><span style="font-size: smaller;"> </span></span></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size: smaller;">&nbsp;</span><span style="font-size: x-small;">Chandra Shubh Yatra Co. Pvt. Limited, is a registered company and the registered office is situate </span><span style="font-size: x-small;"><span style="font-family: Verdana;"><st1:street w:st="on"><st1:address w:st="on"></st1:address></st1:street></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;"><st1:street w:st="on"><st1:address w:st="on"><span style="font-family: Verdana;">34 Kotwali Road</span></st1:address></st1:street>,Sri Ganganagar-335001 (Raj.)</span></span></p>
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<p><span style="color: rgb(255, 102, 0);"><strong><u><span style="font-family: Verdana;">Administration office is at</span></u></strong></span></p>
<p><span style="font-family: Verdana;"><span style="font-size: small;"><st1:street w:st="on"><st1:address w:st="on"><span style="font-family: Verdana;"><span style="font-size: smaller;">&nbsp;&nbsp; &nbsp; &nbsp;</span></span></st1:address></st1:street></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;"><st1:street w:st="on"><st1:address w:st="on"><span style="font-family: Verdana;"> 34 Kotwali Road</span></st1:address></st1:street></span><span style="font-family: Verdana;">,Sri Ganganagar-335001 (Raj.)</span></span></p>
<p><span style="color: rgb(255, 102, 0);"><span style="font-size: small;">&nbsp;&nbsp;<strong> </strong></span><strong> </strong></span><strong>
<p style="display: inline !important; "><span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="mso-bidi-font-weight:
normal">General Terms &amp; Conditions :</b></span></u></span></p>
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<p style="text-align: justify;">&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">These General conditions of Chandra Shubh Yatra Co. Pvt. Limited are the conditions on which Chandra Shubh Yatra Co. Pvt. Limited carries any person/s having the valid ticket/e-ticket for the journey and their property and these conditions shall apply to each ticket issued by Chandra Shubh Yatra Co. Pvt. Limited and each contract to carry any person entered with Chandra Shubh Yatra Co. Pvt. Limited., Any reason who travels on a Chandra Shubh Yatra Co. Pvt. Limited service shall be considered to have agreed to be carried on these General Conditions of Chandra Shubh Yatra Co. Pvt. Limited. <br />
</span></span><span style="color: rgb(0, 0, 255);"><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong><br />
1.</strong></span></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">This agreement is made between Chandra Shubh Yatra Co. Pvt. Limited (&ldquo;Us&rdquo;) and The User (&ldquo;You&rdquo;), the individual, whose details are set out in the User Registration page&nbsp;</span></span></p>
<p><span style="font-family: Verdana;"><strong><span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);">2</span></span><span style="color: rgb(0, 0, 255);">.</span></strong></span><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong> </strong>This agreement constitutes the entire agreement between the customer and Chandra Shubh Yatra Co. Pvt. Limited with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Chandra Shubh Yatra Co. Pvt. Limited with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.</span></span></p>
<p><span style="font-family: Verdana;"><span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);"><strong>3</strong></span></span><span style="color: rgb(0, 0, 255);"><strong>.</strong></span></span> <span style="font-size: x-small;">We will not allow to travel any child under the age of 14 alone, unless that child is accompanied by the responsible person aged 18 and above</span></p>
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<p><span style="font-size: x-small; "><span style="color: rgb(0, 0, 255); "><strong><span style="font-family: Verdana; ">4.</span></strong></span><span style="color: rgb(255, 102, 0); "><strong><span style="font-family: Verdana; "> </span></strong></span><span style="font-family: Verdana; ">Allotment of seat(s) is subject to availability at the time of final confirmation.</span></span></p>
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<p><span style="font-size: x-small;"><strong><span style="font-family: Verdana;"><span style="color: rgb(0, 0, 255);">5</span></span><span style="color: rgb(0, 0, 255);">.</span> </strong>The management reserves the right to cancel/modify the seat allotment or program without any prior notice.</span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong><span style="color: rgb(0, 0, 255);">6</span></strong></span><span style="color: rgb(0, 0, 255);">.</span> Modifications or Transfer on confirmed e-ticket(s) is not possible.</span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong><span style="color: rgb(0, 0, 255);">7.</span></strong></span> Change of boarding place is/are not allowed on the confirmed ticket(s)</span></p>
<p style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: Verdana;"><span style="color: rgb(0, 0, 255);"><strong>8.</strong></span></span> A maximum weight of 15 Kg of your luggage per person will only be permitted and only if the same is capable of fitting on an overhead luggage rack or under seats. Exceeding the permitted luggage will be charged separately at boarding place and also subject to availability of the space in the bus.</span></p>
<p><span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);"><span style="font-family: Verdana;"><strong>9.</strong></span></span> The Company is not responsible for any loss, theft or damage to your luggage(s)</span></p>
<p><span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);"><strong><span style="font-family: Verdana;">10</span>.</strong></span> Carrying contra bond material prohibited by the Government &amp; Explosives is strictly prohibited inside the bus.</span></p>
<p><strong><span style="color: rgb(0, 0, 255);"><span style="font-size: x-small;"><span style="font-family: Verdana;">11.</span></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;"> </span></span></strong><span style="font-size: x-small;"><span style="font-family: Verdana;">Keep your profile up to date by providing a valid address and valid phone number(s). </span></span></p>
<p style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong><span style="color: rgb(0, 0, 255);">12</span>. </strong>Printing of e-tickets by providing PIN NUMBER at the Branch offices is an optional facility given by the company. (Available only when sought about 1 Hour or more prior to the reporting time and only when there is possibility of printing at the boarding place). </span></span></p>
<p style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: Verdana;"><strong><span style="color: rgb(0, 0, 255);">13</span>.</strong> Submission of a printed copy of the e-Ticket is imperative. Failing this, the traveler must provide the Xerox Copy of the relevant Valid Photo ID Proof and also the PIN number provided by us at the time of booking. (This is possible only while the boarding is done well ahead of the boarding time). If the conditions are not met then the traveler will not be permitted to board the bus. </span></span></p>
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<p><u><b style="">Services Offered :<br />
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normal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:red"><o:p></o:p></span></b></p>
<p><span style="font-family: Verdana; "><span style="font-size: 10pt; "><o:p></o:p></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;"><o:p><span style="font-family: Verdana;"><br />
</span></o:p></span><span style="font-family: Verdana;">  &nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(0, 0, 255);"> 1.</span> E-Booking facility is available for all Buses up to the preparation of boarding list. </span></span></p>
<p><span style="font-size: x-small;">&nbsp;&nbsp;&nbsp; &nbsp;<span style="color: rgb(0, 0, 255);"> &nbsp;2.</span> Call our Helpdesk Phone Number 0154-2442702 for General enquiries &amp; e-booking related queries such as given below:</span></p>
<p><span style="font-size: x-small;">&nbsp;<span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability of seat/s for a Bus, date and time combination</span></span></p>
<p><span style="font-size: x-small;">&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Status of e-booking and reserved e-tickets</span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bus availability, En-route and fare details </span></span><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p></span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; E-booking related other queries </span></span><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p></span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status of the e-Refunds towards failure &amp; cancellation (Subject to availability)</span></span><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p></span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;"><o:p><span style="font-family: Verdana;">&nbsp;</span></o:p></span></span><span style="font-family: Verdana;"><o:p></o:p></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;  <span style="color: rgb(0, 0, 255);">3.</span> Bulk Booking for families and groups. </span></span></p>
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&nbsp;<span style="color: rgb(255, 102, 0);"><u><b style="">Services Not Offered :</b></u></span><span style="font-family: Verdana;"> </span>
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normal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:red"><o:p></o:p></span></b></p>
<p><span style="font-family: Verdana; "><span style="font-size: 10pt; "><o:p><span style="font-family: Verdana;"><span style="font-size: smaller;">&nbsp;</span></span></o:p></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;  </span></span><span style="color: rgb(0, 0, 255);"><span style="font-size: x-small;"><span style="font-family: Verdana;">1</span></span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">. Modification or Transfer to another date/Route on confirmed e-ticket/s</span></span></p>
<p>&nbsp;&nbsp;&nbsp; &nbsp; <span style="color: rgb(0, 0, 255);"><span style="font-size: x-small;">2. </span></span>Change of boarding point/place on reserved e-ticket/s</p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp; &nbsp; <span style="color: rgb(0, 0, 255);">3.</span> Blocking/Booking of seats through Phone or email </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp; <span style="color: rgb(0, 0, 255);">4. </span>Cancellation of e-Tickets by phone or mail. <br />
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<p><span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="">Terms And Conditions Of E-Booking Services :</b></span></u></span></p>
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normal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:red"><o:p></o:p></span></b></p>
<p><span style="font-size: x-small;">&nbsp;&nbsp; We agree to provide online ticket booking facilities to registered users who agree to the terms and condition set forth in this document.</span></p>
<p><span style="font-size: x-small;">&nbsp;&nbsp; Standard of Service: We will provide the service to you with reasonable care and skill.</span></p>
<p><span style="font-size: x-small;">&nbsp;&nbsp; Service Hours: Booking through Internet is allowed throughout the day.&nbsp;</span></p>
<p><span style="font-size: x-small;">&nbsp;</span>&nbsp; <span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">Advance booking Service: Only available for booking 30 days prior to the date of journey. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p style="text-align: justify;">&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p>Use of the Online Reservation Service: You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book tickets for the purpose of commercial re-sale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(255, 102, 0);"><u><b style=""><span style="font-size: 10pt; font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">Boarding Issue: </span></b></u></span><b style="mso-bidi-font-weight:
normal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:red"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span> <span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">If there is any conflict, while boarding the bus our staff are authorized to demand the details of your e-booking and the relevant Authorization ID* (Name with Photo proof). </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p style="margin-left: 0.5in; text-align: justify;" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p>Issue of Tickets &amp; User Registration: You must be a registered user to use our site to book e-tickets and for any type of enquiries. No user can register more than once on the site. All payments towards the cost of the tickets issued will be processed through selected payment gateway page. Our Payment Gateways are 3D-Secured (VbV- Verified by Visa &amp; MSC- Mastercard secure code) also VeriSign secured and your credit card details will travel on the Internet in a fully encrypted (128 bit, browser independent encryption) form. To ensure your card&rsquo;s se</span></span><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">curity, your card details are neither communicated to us nor stored in our CHANDRA Travels Website. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">Scope of Service: Chandra Shubh Yatra Co. Pvt. Limited makes no guarantee that any service will be uninterrupted, timely, secure or error-free. Reasonable care will be taken to ensure safe and smooth travel. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">&nbsp;* All rules and regulations applicable for reservation of seats/berths and charging of fare for bus reservation on Chandra Shubh Yatra Co. Pvt. Limited will apply to reservation through the Internet. </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;">&nbsp;<span style="font-size: small;"> <b style="mso-bidi-font-weight:normal"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;; color: rgb(153, 51, 102);">Confirmation of Booking:</span></b></span><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"> Your booking and reservation will be confirmed online, after you complete the transaction successfully. Further, the system will issue you a unique Boarding pass number (PIN) for each booking. Payment on your credit card is processed by any available Payment Gateway/s. Booking of e-tickets is subject to realization of fare and the service charges (including Service Tax) from Payment Gateway Bank/s through the Payment Gateway. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p></span></span><span style="color: rgb(255, 102, 0);"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p><span style="font-size: small;">&nbsp;</span></o:p></span></span></span><span style="font-size: small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p></o:p></span><span style="color: rgb(255, 102, 0);"><u><b style=""><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">Payment Options: </span></b></u></span></span><b style="mso-bidi-font-weight:
normal"><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;
color:red"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;">&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">Payment by credit cards for Internet Booking Gateway Operated by ICICI Bank / AXIS Bank </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;"><br />
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&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"> Payments through any Master / Visa credit cards, VbV (Verified by Visa) Registered Debit cards issued by any bank Except American Express Bank. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;">&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">After pressing the &ldquo;Pay&rdquo; button, if the &ldquo;Ticket reservation Page&rdquo; is not displayed on your monitor due to power failure or Internet link failure, please check My Account for the &ldquo;Booked Tickets&rdquo; menu on the left side of the screen. This page contains all the details of the tickets booked by you. If the reservation desired by you finds a place in the above page, you can print your </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><st1:place w:st="on"><st1:placename w:st="on"><span style="font-size: x-small;">Boarding</span></st1:placename><st1:placetype w:st="on"><span style="font-size: x-small;">Pass</span></st1:placetype></st1:place><span style="font-size: x-small;"> from there. The tickets will be delivered as desired by you. You are also advised to check your e-mail or contact Chandra Shubh Yatra Co. Pvt. Limited, if necessary. If your email address is VALID and viable then you will receive confirmatory mail/s about your e-booking/e-cancellation/e-refunds to your inbox.</span><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">*The charges will be billed to your credit / debit card as &quot;Chandra Shubh Yatra Co. Pvt. Limited&quot; </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span><span style="font-size: x-small;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">All prices are listed in Indian Rupees. If you use a non-Indian credit card, your bank will automatically convert to your home currency based on that day's exchange rates. </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p></span></span><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">*When you press pay button in Payment gateway page, the server will process your credit-card in about 10 seconds, but it may be longer at certain times. So wait for some more time. To avoid double charge, DO NOT presses the &lsquo;Submit button more than once&rsquo;, or presses the &lsquo;Back&rsquo; or &lsquo;Refresh&rsquo; buttons. </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p>* Non-authorization of payment more than once by payment gateway for tickets booked by you is liable will result in deregistration of your account with this site, without any notice </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p>* IF you have booked another seat(s) without confirming your previous booking status, that will cause you dual charge. Company will not be responsible for this and you have to cancel that second or first booking on your own. </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p>* Charges You are required to pay the Cost of the ticket, Admin Charges and the Service Charge (including Service Tax) as indicated in the reservation page through Payment gateway. 7% extra on the ticket value will be charged for e-tickets. </span></span><span style="font-size:10.0pt;
font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: x-small;"><span style="font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;"><o:p>&nbsp;</o:p>* e-Tickets for Claim Purposes - If there is a need for a claim purpose of the e-ticket, the clients are advised to take a copy or Xerox, before submitting it to the staff at the boarding point. Please be forewarned that the e-ticket will not be available in your &lsquo;My Account&rsquo; for printing purposes subsequent to 1 hour prior reporting time. </span></span><span style="font-size:10.0pt;
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font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span><br />
<span style="color: rgb(255, 102, 0);"><span style="font-family: Verdana;"><span style="font-size: small;"><u><b style="">Terms And Conditions Of E-Refunds :</b></u></span></span></span><span style="font-family: Verdana;"><span style="font-size: 10pt;"> <br />
</span></span></p>
<span style="font-family: Verdana;">
<p style="text-align: justify;" class="MsoNormal"><b style="mso-bidi-font-weight:
normal"><span style="font-size: 10pt; color: red;">&nbsp; </span><span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);">Refund towards failed transactions&nbsp; <br />
</span></span></b></p>
</span>
<p style="margin-left:.5in;text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">Due to network conjunction, timeout issue or if you were trying to use more than one window while booking or using the stored session from the history page or use of Back Button or using browsers other than IE, you may receive wrong debit from your account. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;*On a daily basis the payments reports from the Payment Gateway banks are analyzed by an expert in-house team along with the tickets issued report (Except on holidays). Any discrepancy arising out of network congestion or out of user&rsquo;s negligence is identified, checked and refunded on day-on-day basis. These refunds are processed by the respective gateways as used by the user and sent back to the issuing bank (user&rsquo;s card banker) in batches, which should approximately take about 5 working days. Chandra Shubh Yatra Co. Pvt. Limited offers no guarantees whatsoever for the accuracy or of the time factor of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. <br />
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</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><u>   </u></span></p>
<u> </u><span style="font-size: small;"><u>    </u><span style="color: rgb(255, 102, 0);"><u>
<p style="text-align: justify;" class="MsoNormal"><b style="mso-bidi-font-weight:
normal">Cancellation and Refund of&nbsp;&nbsp; e-Tickets: </b></p>
</u></span></span>
<p style="text-align:justify" class="MsoNormal">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">E-tickets can be cancelled ONLY by the user with his/her login in our site www.chandratravels.in and online up to 3 hour prior to the preparation of the boarding List (Viz., 1 hr prior to the reporting Time). E-tickets CANNOT be cancelled at our Branch counters </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">* Deduction of Charges from the reporting time, if this boarding pass cancelled&hellip; </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">before 24 Hrs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - 15% </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">24 Hrs to 3 Hr&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - 50% </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">if less than 3 Hr&nbsp;&nbsp;&nbsp; &ndash; No Cancellation &amp; Refund </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">&Oslash;&nbsp; After the cancellation process please ensure by checking your &lsquo;My Account&rsquo; in our site, if cancellation was done as desired by you. If the process completed properly then the relevant e-ticket will NOT be available there for cancellation, if it exists then it was not cancelled properly do it again properly. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">&Oslash; The E-ticket will NOT BE available 3 hr prior to the Reporting time for printing or cancellation<br />
<br />
</span></span><span style="font-family: Verdana;"><span style="font-size: 10pt;"> </span></span></p>
<p style="text-align:justify" class="MsoNormal">&nbsp;<span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="">Refunds towards bus alterations : </b></span></u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span>&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">The company holds the rights to cancel / modify any trip. In such circumstances, the full pass amount / difference in bus alteration will be refunded ONLY electronically to the Card account which is used for booking<br />
<br />
</span></span><span style="font-family: Verdana;"><span style="font-size: 10pt;"> </span></span></p>
<p style="text-align:justify" class="MsoNormal">&nbsp;<span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="">Delay in getting Refund: </b></span></u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span>&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">To get the refund quickly, customers are advised to cancel their tickets within the prescribed time limits, wherever possible. If you missed to click on Confirm cancellation your occupancy allotment may not be released Hence it will be treated as rendered service and refund will not be eligible for this case. In cases where the tickets are not cancelled within the prescribed time limits, the time taken and amount of refund granted in such cases is dependent on the merit of each case and is to be decided by the Management of Chandra Shubh Yatra Co. Pvt. Limited not responsible for delays at the Chandra Shubh Yatra Co. Pvt. Limited end in any such case. Amount of refund whenever received from the Chandra Shubh Yatra Co. Pvt. Limited shall be credited to the customer's account immediately. <br />
<br />
</span></span>&nbsp;</p>
<p style="text-align: justify;" class="MsoNormal"><span style="color: rgb(255, 102, 0);"><span style="font-size: small;"><u><b style="">User Registration: </b></u></span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;&nbsp; </span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">You will receive a password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur using your password or account. You also agree to.. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">Immediately notify </span></span><span style="font-size:10.0pt;
font-family:Verdana"><a href="mailto:custmercare@csytravels.in"><span style="font-size: x-small;"><span style="font-family: Verdana;">custmercare@csytravels.in</span></span></a></span><span style="font-size: x-small;"><span style="font-family: Verdana;"> of any unauthorized use of your password or account or any other breach of security, and </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp; Ensure that you exit from your account at the end of each session. Chandra Shubh Yatra Co. Pvt. Limited cannot and will not be liable for any loss or damage arising from your failure to comply with this </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">Help Desk support &amp; Assistant </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">For quicker support &amp; Assistance Please call our 24 x 7 Helpdesk number 0154 - 2442702</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">For only unresolved support queries you can send mail to custmercare@csytravels.in</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">Operational related Complaints, Suggestions, other queries &amp; grievances: </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">Please write to </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">The Manager, Custmer Care Service</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp; Chandra Shubh Yatra Co. Pvt. Limited,</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp; 34 Kotwali Road,</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp; Sri Ganganagar-335001 (Raj.)</span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span></p>
<u><span style="font-size: small;"><span style="color: rgb(255, 102, 0);"><span style="font-family: Verdana;">
<p style="text-align: justify;" class="MsoNormal"><span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="">Passenger Behavior :</b></span></u></span><b style="mso-bidi-font-weight:
normal"><br />
</b></p>
</span></span></span></u>
<p style="text-align:justify" class="MsoNormal">&nbsp;<span style="color: rgb(0, 0, 255);"><b style=""><span style="font-size: 10pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></b><u><b style=""><span style="font-size: 10pt;">Required behavior and prohibited behavior </span></b></u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span>&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size: x-small;"><span style="font-family: Verdana;">You shall behave in a reasonable, sensible and lawful manner on a coach and at any station, comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers, use mobile phones considerately with the comfort of other passengers in mind and you shall not: be abusive or threatening to any staff or any other person or conduct yourself in a way which may endanger yourself, and coach or station or any person or property on board any coach or at any station; or obstruct any driver, crew officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span></p>
<p style="text-align: justify;" class="MsoNormal"><span style="color: rgb(255, 102, 0);"><u><span style="font-size: small;"><b style="">Tremination : </b></span></u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;Our Termination Rights: We may at any time use our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><b style="mso-bidi-font-weight:
normal"><span style="font-size: 10pt; color: red;"><br />
</span></b><span style="color: rgb(255, 102, 0);"><span style="font-size: small;"><u><b style="">Use Of Tickets : </b></u></span></span><span style="font-size: small;"><u>  </u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;You must check your ticket for errors, if any, as soon as you receive it. If an error is noticed and the ticket does not comply with the information set out in the reservation page, you must inform us of the same immediately at Phone no 0154-2442702. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;">&nbsp;</span>If there is any conflict, arising while boarding the bus our staff have the right to ask for the Authorization ID*&nbsp;&nbsp;</p>
<span style="font-family: Verdana;">  </span><span style="font-size: x-small;"><span style="font-family: Verdana;">  </span></span>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">(* Name with Photo proof). </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;If you don&rsquo;t have the Printer to take the printout of the ticket or missed your ticket printout, please note down the PIN Number and boarding pass number from booked ticket link in our website. And submit any of your Photo ID proof (your Name with Photo) to our Vehicle Dispatch Clerk with reasonable time before reporting time. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;</span></span><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;Chandra Shubh Yatra Co. Pvt. Limited is not responsible for any wrong booking due to incorrect details furnished by the customer or repeated bookings without confirming previous booking and no claim will be entertained towards these faulty bookings while you alone are responsible for all of your booking. </span></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="font-family: Verdana;"><span style="font-size: 10pt;">&nbsp;</span></span></p>
<span style="font-family: Verdana;">  <span style="font-size: x-small;"><span style="color: rgb(0, 0, 255);"><b style="">* All the Terms &amp; conditions are Subject to Sri Ganganagar jurisdiction.</b></span></span></span></div>