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<div><span style="font-size: x-small; "><span style="font-family: Verdana; "><span style="color: rgb(255, 102, 0); "><strong><u>&quot;Quality Service is our Motto&quot; :</u></strong></span><strong><u> </u></strong></span></span><strong><u><br />
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<div style="text-align: justify;"><span style="font-size: x-small; "><span style="font-family: Verdana; ">Customer focus is a quality that distinguishes CHANDRA Travels in this highly competitive business. This tradition of giving the customers the best service runs through the entire organization from top management to the drivers and others workers.The bus driver plays a very important role in this business and the company ensures that the drivers are thoroughly trained to handle needs of customers. Tracking System has been introduced to regularly monitor the movement of vehicles to keep up the timing and safety of the vehicles. Customer's complaints are monitored at once and strict disciplinary action being taken on erring drivers and employees. This is unavoidable as the credibility of the company depends totally on the behavior of the employees. However, such disciplinary action has helped to improve the service.</span></span></div>
<p style="text-align: justify;"><span style="font-size: x-small; "><span style="font-family: Verdana; ">Mr. Bhati said he believed that one satisfied customer would bring 2 new customers but the company would lose 10 potential customers because of one dissatisfied customer. CHANDRA's recent foray is into Speed Parcel Service. The Company was initially using its own buses for transporting goods to various destinations. As there was growing demand, the company also started Speed Parcel Service Private Limited which covers in Rajasthan, Punjab, Delhi, chandigarh. The company has large fleet of LCV's transporting more than 10,000 packets every day.&nbsp;</span></span></p>
<div><span style="font-size: x-small; "><span style="font-family: Verdana; "><span style="color: rgb(255, 102, 0); "><u><b style="mso-bidi-font-weight:
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<div><span style="color: rgb(0, 0, 255); "><strong>1.</strong></span><span style="font-size: x-small; "><span style="font-family: Verdana; ">E-Booking or 3 Hour Cancellation facility is available for all Buses up to the preparation of boarding list.</span></span></div>
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</span><span style="color: rgb(0, 0, 255); ">2.</span></strong>Call our Helpdesk Phone Number 0154-2442702 for General enquiries &amp; e-booking related queries such as given below: </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></div>
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&nbsp;&nbsp;&nbsp;</span></o:p></span><span style="font-family: Verdana; ">Availability of seat/s for a Bus, date and time combination</span></span></div>
<div><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp; <br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status of e-booking and reserved e-tickets </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></div>
<div><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bus availability, En-route and fare details </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></div>
<div><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; E-booking related other queries </span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></div>
<div><span style="font-size: x-small;"><span style="font-family: Verdana;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status of the e-Refunds towards failure &amp; cancellation (Subject to availability)</span></span><span style="font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;"><o:p></o:p></span></div>
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<div><span style="color: rgb(0, 0, 255); "><span style="font-size: x-small; "><span style="font-family: Verdana; "><strong>&nbsp;3.</strong></span></span></span><span style="font-size: x-small; "><span style="font-family: Verdana; ">Bulk Booking for families and groups.</span></span></div>
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<div><span style="font-size: x-small; "><span style="font-family: Verdana; "><span style="color: rgb(255, 102, 0); "><u><b style="mso-bidi-font-weight:
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<p><span style="font-size: smaller; "><span style="font-family: Verdana; ">We agree to provide online ticket booking facilities to registered users who agree to the terms and condition set forth in this document.</span></span></p>
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<div><span style="font-size: x-small; "><span style="font-family: Verdana; "><strong><span style="color: rgb(255, 102, 0); "><u>Standard of Service:</u></span></strong></span></span></div>
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<div><span style="font-size: x-small;"><span style="font-family: Verdana;">We will the </span></span><span style="font-size: x-small; "><span style="font-family: Verdana; ">provide </span></span><span style="font-size: x-small; "><span style="font-family: Verdana; ">service to you with reasonable care and skill. </span></span><o:p></o:p><span style="font-size: x-small; "><span style="font-family: Verdana; "> Service Hours: Booking through Internet is allowed throughout the day.&nbsp;</span></span></div>
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